Help Center

What is LuxWash?

On-demand mobile car care. Book a vetted car care pro; they come to you.

How booking works

Pick a service and vehicle, choose a time and place, and a matched pro comes to you.

Where we operate

How LuxWash matches you by service zone as we open new areas.

Payment and fees

How payment works in-app and how the platform fee is shown before you confirm.

Cancellations and refunds

How to cancel a booking and what to expect with refunds.

Trust and safety

Identity verification, a background check with manual review, and how damage is handled.

Damage protection

How the discretionary Damage Protection Program works if something goes wrong.

What is included

What a service covers, from a maintenance wash to a full interior and exterior detail.

Become a car care pro

How independent detailers apply, get verified, and get matched with customers.

Learn hub

Guides on detailing, ceramic coating, and keeping your car clean.

Contact and account

How to reach us and manage your account and data.