Referral & Promotions Terms

1. Introduction and acceptance

1.1 Who these Terms apply to. These Referral & Promotions Terms (the "Terms") are entered into between you and 17119402 CANADA CORPORATION, operating as LuxWash ("LuxWash", "we", "us"). They apply to every Customer, and to every independent car care professional who provides services through the Platform (a "Washer"), who takes part in an Offer described below.

1.2 Other documents. These Terms apply in addition to the Terms of Service (for Customers) and the Washer Agreement (for Washers). Section 12 sets out which document prevails.

1.3 Acceptance. You accept these Terms when you enter or share a code, use a discount or Account Credits, leave a review for which a credit is offered, or take part in a referral program. Taking part is optional: you can use the Platform without any Offer.

2. Definitions

• Account: a registered Customer or Washer account on the Platform.
• Account Credits: a promotional balance in a Customer's Account, applied to Bookings under Section 5.
• Account Funds: a Washer's pending and available earnings held in their LuxWash balance.
• Booking: a request for car care services made by a Customer through the Platform and accepted by a Washer.
• Commission: the percentage of the Service Price LuxWash retains from a Washer under the Washer Agreement, Section 5.
• Customer: a person who uses the Platform to book car care services.
• Dispute Process: the in-app process described in the Terms of Service, Section 12.
• Follow-on Discount: a discount attached to a Customer's Account by an Offer and applied automatically to later Bookings under Section 4.
• LuxWash / we / us: 17119402 CANADA CORPORATION, operating as LuxWash.
• Offer: a promotion LuxWash describes in the app, by email or on its website, together with the specific conditions shown with it.
• Platform: the LuxWash mobile application, website and related services.
• Platform Fee: the per-Booking fee LuxWash charges the Customer, as shown at checkout.
• Promo Code: a code issued by LuxWash that gives a discount or Account Credits under Section 3.
• Referral Code: the code attached to a Customer Account for the Customer referral program under Section 7.
• Review Credit: Account Credits given for a review of a completed Booking under Section 6.
• Service Price: the price of the car care service set by the Washer and shown at checkout, before Platform Fee, tip and taxes.
• Washer: an independent car care professional who provides services to Customers through the Platform.
• Washer Agreement: the single contract between LuxWash and a Washer.
• Washer Referral Reward: the reward described in Section 8.2.

3. Promo Codes

3.1 How a Promo Code works. A Promo Code is issued by LuxWash. Its value (a percentage or a fixed amount), any cap, any minimum order, who may use it and any end date are as stated in the Offer. A code we did not issue is not valid.

3.2 Where it applies. A percentage Promo Code is entered at checkout and applies to the Service Price and add-ons of that Booking; the discount appears in the price breakdown before you confirm. A fixed-value Promo Code may instead be entered on the Credits & Rewards screen, where it becomes Account Credits under Section 5.

3.3 What is never discounted. A Promo Code never reduces the Platform Fee, taxes or tips. Taxes are calculated on the price after the discount.

3.4 Eligibility. Where an Offer is for a first Booking or for new Customers, it applies only if your Account has no previous Booking other than a Booking that was cancelled or that expired without a Washer. A code that becomes tied to an Account on first use requires a verified email address on that Account.

3.5 One code per Booking. You may use one Promo Code per Booking. A Promo Code cannot be combined with another Promo Code or with a Follow-on Discount on the same Booking unless the Offer says so. Account Credits may be used on the same Booking (Section 5.2).

3.6 Single use, one Account, no cash value. Unless the Offer states otherwise, a Promo Code can be used once. A code issued to you personally, or a code tied to the first verified Account that redeems it, cannot then be used by any other Account and cannot be transferred. A Promo Code has no cash value and cannot be sold, exchanged for cash, or published on any website, social network or coupon site.

3.7 Cancellation before the service starts. If a Booking on which you used a Promo Code is cancelled, declined or expires before the service starts, the code is released and you may use it on a new Booking; any Follow-on Discount granted with it is withdrawn until the code is used again.

3.8 End of a code. A Promo Code has no end date unless the Offer states one. We may refuse or withdraw a code only under Section 10.

4. Follow-on Discounts

4.1 When you receive one. Where an Offer includes a Follow-on Discount, it is attached to your Account when you create the Booking on which you use the qualifying Promo Code.

4.2 How it applies. It applies automatically, at the percentage and up to the cap stated in the Offer, to the number of later Bookings stated in the Offer that you make without a Promo Code. It is calculated on the Service Price and add-ons, never on the Platform Fee, taxes or tips. A Follow-on Discount belongs to your Account; it has no cash value and cannot be transferred.

4.3 Cancellation. If the first Booking is cancelled before the service starts, the Follow-on Discount is withdrawn (Section 3.7). If a later Booking that used a Follow-on Discount is cancelled before the service starts, that use is returned to your Account.

5. Account Credits

5.1 How you receive them. You may receive Account Credits from a fixed-value Promo Code (Section 3.2), a Review Credit (Section 6), the Customer referral program (Section 7), or a resolution under the Dispute Process or from our support team.

5.2 How they are used. Your balance is shown on the Credits & Rewards screen and is applied automatically at checkout, after any Promo Code or Follow-on Discount, to the amount payable for the Booking as shown in the price breakdown. Any unused balance stays in your Account.

5.3 Cancellation. If a Booking on which you used Account Credits is cancelled, for any reason, the Account Credits used are returned to your Account in full, as set out in the Terms of Service and the Refund & Cancellation Policy.

5.4 No expiry, no cash value. Account Credits do not expire unless the Offer under which they were issued stated an end date at the time of issue. They have no cash value, cannot be transferred to another Account and cannot be exchanged for money, except as provided in Section 5.5.

5.5 Closing your Account. If you close your Account, unused Account Credits end, except (a) Account Credits issued in place of a refund of an amount you paid, which we refund to your original payment method on request, and (b) where the law requires a refund. Unused Account Credits also end if your Account is anonymised for inactivity under the Customer Privacy Policy.

6. Review Credits

6.1 The credit. Where the app offers a Review Credit, a Customer who leaves a review of a completed Booking receives the Review Credit stated in the app at the time of the review, as Account Credits. One Review Credit per completed Booking.

6.2 Honest reviews only. The Review Credit is given for leaving a review, whatever its rating. We never ask for, and never reward, a positive review. Your review must be your own honest account of a Booking you made and that was performed.

6.3 Withholding. We may withhold or reverse a Review Credit for a review that is false, copied, abusive, written for someone else, or about a Booking that did not take place (Section 10). A review that earned a credit may be identified as such on the Platform.

7. Customer referral program

7.1 Your Referral Code and your reward. Every Customer Account has a Referral Code, shown in the app. You earn the referral reward stated in the app, as Account Credits, when a person you referred (a) creates a new Customer Account using your Referral Code, (b) completes a first Booking, and (c) we have collected payment for that Booking. The reward is earned once per referred person. A sign-up alone does not earn the reward.

7.2 Your friend's benefit. A new Customer who uses a Referral Code receives the welcome benefit stated in the app with that code, on the conditions stated there. It is available only to a Customer with no previous completed Booking and cannot be used on the referrer's own Account.

7.3 Who cannot earn a reward. No reward is earned for referring yourself, an Account you own or control, a duplicate Account, an Account opened with false information, or a person who already had a Customer Account.

7.4 How you may share. Share your Referral Code only directly, person to person, with people you know. Do not use paid advertising, search-engine ads, coupon or deal sites, public forums, bulk messages or spam, and do not present yourself as LuxWash or change the terms of the Offer.

7.5 You are the sender. When you send a referral message, you are its sender, even if you use the text the app suggests. Send it only to family members or friends you know personally and who would expect to hear from you, never to a purchased list or a stranger. Canada's anti-spam legislation applies to your messages.

8. For Washers: promotional Bookings and the Washer referral program

8.1 Promotions never reduce your earnings. When a Customer uses a Promo Code, a Follow-on Discount, Account Credits, a referral benefit or a Review Credit on a Booking you perform, your earnings and the Commission are calculated on the full Service Price and add-ons of that Booking, before any discount or credit. LuxWash bears the full cost of every Customer promotion. You are never asked to accept, apply or fund one, and it changes nothing in the service you provide. See the Washer Agreement, Section 5.

8.2 The reward. You earn a Washer Referral Reward of $100 for each Washer you refer, once that Washer has completed 3 Bookings on the Platform.

8.3 Who and what counts. The person you refer must be new to the Platform: they have never held a Washer Account and had not applied to LuxWash as a Washer before you named them. You cannot refer yourself or an Account you own or control. A Booking counts only if the referred Washer performed it through the Platform and it was not cancelled or refunded.

8.4 How a referral is recorded. Name the person to LuxWash in writing, by replying to our referral message or by email to support@luxwash.co, before that person's first Booking. If two Washers name the same person, the first written record we receive counts. We confirm the attribution to you in writing. Give us the person's name only with their agreement.

8.5 How the reward is paid. Once the referred Washer's third qualifying Booking is completed, the reward is added to your Account Funds and is paid out with your Account Funds under the Washer Agreement.

8.6 Nature of the reward. The reward is a one-time fee for a referral. It is not a wage, salary or bonus, is not a share of the referred Washer's earnings, and does not make you an employee, agent or representative of LuxWash or create any relationship between you and the referred Washer. You are free to refer or not; there is no target and no consequence for not referring. Do not speak for LuxWash or promise anyone earnings, Commission rates or Booking volumes. Sections 7.4 and 7.5 apply to how you share.

8.7 Taxes. You are responsible for reporting the reward and for any tax that applies to it.

8.8 Changes to the program. We may change or end the Washer referral program with notice in the app. A reward already earned stays earned, and a referral recorded before the change is honoured on the terms in force when it was recorded.

9. Honest offers, tax and your rights

9.1 Offers are honoured as stated. We describe each Offer's value, conditions and limits clearly. We honour an Offer as advertised, and we never charge more than the price advertised or shown at checkout.

9.2 Tax. Promo Codes and Follow-on Discounts reduce the price before taxes are calculated. Account Credits are applied as set out in Section 5.2. Tips are never discounted and go to the Washer in full.

9.3 Your rights. Nothing in these Terms excludes or limits the rights you have under the Consumer Protection Act (Quebec) or the Civil Code of Québec, which apply despite any provision to the contrary.

10. Fraud, abuse and corrections

10.1 What we treat as abuse. Referring yourself; holding multiple or duplicate Accounts; giving false information; arranging Bookings between linked Accounts to obtain credits or rewards; selling, publishing or guessing codes; and writing false reviews.

10.2 What we may do. Where our records show abuse, we may refuse or withdraw a Promo Code, cancel a pending credit or reward, reverse Account Credits or rewards obtained through the abuse and deduct them from your Account Credits or, for a Washer, from Account Funds to the extent the Washer Agreement allows, and restrict the Account under the Terms of Service (Customers) or the Platform Access & Community Standards Policy (Washers). We tell you what we did and why, and you may contest it through support or the Dispute Process.

10.3 Errors. If a code or credit is issued in obvious error (for example, the wrong amount or the wrong Account), we may correct it before it is used. Once you confirm a Booking with a discount shown at checkout, we honour that discount.

11. Privacy

11.1 What we record. For these programs we record which Promo Code or Referral Code was used, by which Account and on which Booking, the credits and rewards granted or reversed and, for a Washer referral, the name you give us.

11.2 Why. We use this information only to apply Offers, attribute and pay rewards, prevent fraud and keep accounting records. We may tell a referrer that a referral has qualified; we do not share the referred person's Bookings or other Account details with the referrer. For more information, including retention, see the Customer Privacy Policy or the Washer Privacy Policy, or write to privacy@luxwash.co.

12. Which document prevails

12.1 For Customers the Terms of Service, and for Washers the Washer Agreement, prevail over these Terms on liability, payment, disputes and any matter these Terms do not specifically address.

12.2 The conditions shown with a specific Offer complete these Terms for that Offer. These Terms prevail over a summary or marketing description of an Offer, except where an advertisement is more favourable to a Customer, in which case we honour the advertisement as Quebec law requires.

13. Changes to this document

We may change these Terms with notice in the app before the change takes effect. For Customers, where Quebec law requires, we send written notice at least 30 days before the change, describing it, and you may refuse it by closing your Account at no charge. For Washers, the notice rules of the Washer Agreement apply. A change never affects a Booking already confirmed, Account Credits already in your Account or a reward already earned.

14. Governing law and language

14.1 Governing law and forum. These Terms are governed by the laws of Quebec and the federal laws of Canada applicable there. For Customers, proceedings are brought before the courts of the district of Montréal, subject to your right as a consumer to bring proceedings in the district where you live; we do not require arbitration or a waiver of class proceedings. For Washers, disputes are resolved as set out in the Washer Agreement, Section 19.

14.2 Language. These Terms are drawn up in French and English. Where Quebec law requires, the French version prevails.

15. Contact and legal notice

• 17119402 CANADA CORPORATION, operating as LuxWash · 101 Rue Villeneuve O, #2804, Montréal, QC H2T 2R6 · NEQ 1182352170
• Offers, credits and rewards: support@luxwash.co, or in the app, Support → "Promo, credits or rewards".
• Privacy: privacy@luxwash.co (Privacy Officer: Mayedson Pierre, CEO).