This page explains how to delete a LuxWash account and what happens to your information. The LuxWash app is published by LuxWash (17119402 CANADA CORPORATION). You do not need to sign in to read it.

Delete your account in the app

  1. Open Profile.
  2. Tap Settings.
  3. Tap Security.
  4. Tap Delete Account.
  5. Confirm.

Pending payouts are processed before the deletion. Want a copy of your data first? Go to Profile → Settings → Security → Export My Data.

Ask for deletion without the app

Write to privacy@luxwash.co from the email address on your account, with the subject Delete my account. We may ask you to confirm your identity, and we answer in writing within 30 days.

What is deleted

Deleted right away:

Saved cards are removed from your LuxWash account.

Upcoming bookings are cancelled: a payment already taken is refunded in full, and a hold on your card is released.

What is kept, and for how long

Kept without your name: records of bookings, payments, payouts, ratings, reviews and disputes, which we keep for 6 years, and a record of the terms you accepted, which we keep for 3 years after your account closes. Messages you sent in a booking chat stay visible to the other person, without your name, until the chat is deleted 180 days after that booking ends. Pending payouts are processed before deletion.

Your account record is kept as "Deleted User", without your name or contact details. Your vehicles stay with your past bookings, with the licence plate erased (make, model and type are kept).

Wash Photos (photos of the vehicle taken during a service) are kept for 365 days from capture, then deleted. Dispute evidence is kept with the dispute for 6 years.

For Washers, only the outcome of the identity check is kept (approved, refused or needs review, and its date), then deleted 3 years after the account closes.

The full schedule is in Section 10 of our Privacy Policy.

Questions

Write to our Privacy Officer at privacy@luxwash.co, or visit the Help Center.