In short. This Policy explains which technologies the LuxWash website and app use, what each one does, how long it keeps information and how you can control it. LuxWash uses no advertising technology, does not track you across other companies' websites or apps and does not sell personal information. The website sets no cookies and uses one cookieless analytics service. This Policy is a notice: it creates no new agreement and does not reduce any right you have under the Customer Privacy Policy, the Washer Privacy Policy or the law.
1. Introduction and acceptance
1.1 Scope. This Policy applies to the LuxWash website at luxwash.co and to the LuxWash mobile application (the "app"), which form part of the Platform.
1.2 Relationship to the Privacy Policies. This Policy supplements the Customer Privacy Policy and the Washer Privacy Policy. Those documents explain what personal information LuxWash collects, why, how long it is kept, who receives it and how to exercise your rights. This Policy describes only the technologies that collect or store information.
1.3 Notice, not a new agreement. This Policy is a notice. It does not ask you to accept new terms, and using the website or the app does not create an agreement under it.
2. Definitions
Capitalised terms have the meanings below. Terms not defined here have the meaning given in the Terms of Service.
- Account: a registered Customer or Washer account on the Platform.
- Booking: a request for car care services made by a Customer through the Platform and accepted by a Washer.
- Customer: a person who uses the Platform to book car care services.
- LuxWash, we, us: 17119402 CANADA CORPORATION, operating as LuxWash.
- Platform: the LuxWash mobile application, website and related services.
- Washer: an independent car care professional who provides services to Customers through the Platform.
- Cookie: a small text file a website stores in your browser so it can recognise the browser later.
- Local storage: a storage area in your browser or on your device where a website or app saves information; in the app this includes AsyncStorage and SecureStore.
- SDK (software development kit): code supplied by a third party and built into the app to provide a function such as maps, payments or chat.
- Essential: a technology needed to deliver the website or the app, keep it secure or perform a function you request; blocking it stops that function.
- Analytics: a technology that measures, in aggregate, how the website is used; no function depends on it.
3. Our approach
3.1 No advertising, no cross-site tracking, no sale. LuxWash uses no advertising technology, does not follow you across other companies' websites or apps and does not sell personal information collected through the technologies in this Policy. No technology described here is used to build an advertising or marketing profile.
3.2 Two categories. Every technology in Sections 4 and 5 is listed as Essential or Analytics. The only Analytics technology is the cookieless website analytics service on the website (Section 4.2). The app contains no usage-analytics technology (crash and performance diagnostics are described in Section 5).
3.3 Functions that identify, locate or profile you. The functions below are off until you turn them on, and you can turn each one off at any time in your device settings (Section 6.3):
- Device location. Off until you allow location access when the app asks. Customers: used while the app is open to help set the service address of a Booking. Washers: used during an active Booking, including while the app is in the background, so the Customer can follow the Washer's arrival.
- Camera. Off until you allow it. Used when you take a profile photo or Wash Photos.
- Push notifications. Off until you allow them. Used for Booking updates and Account messages.
- Social sign-in. Used only if you choose it instead of email sign-in.
- Identity verification. Washers only. Used during onboarding and any re-verification, after the Washer gives the Background-Check Consent, to verify the Washer's identity through a third-party provider from a photo of their ID, a photo of their face and a liveness check; it uses the camera, which is off until you allow it.
LuxWash disables the maps provider's telemetry in the app.
4. Website technologies
4.1 Table.
| Function | Provided by | Purpose | Type | Duration | How to opt out |
|---|---|---|---|---|---|
| Cookieless website analytics | Third-party provider | Counts page visits and two form events, in aggregate | Analytics | Nothing stored on your device; data kept for as long as needed for the purpose, then deleted | Do Not Track (Section 7); use a browser content blocker or the Do Not Track setting (Section 6.2) |
| Form processing for the waitlist and Washer application | Third-party providers | Receives your form, stores your submission and sends the confirmation email | Essential | Nothing stored on your device; submissions kept as stated in the Privacy Policies | Do not submit the form |
| Self-hosted fonts | LuxWash (self-hosted on luxwash.co) | Displays text | Essential | Browser cache only, under your browser settings | Not applicable |
| Hosting and security logs | Third-party provider | Delivers pages and keeps the website secure | Essential | for as long as needed for the purpose, then deleted | Not applicable; a log entry is created whenever a page is requested |
The website sets no cookies and writes nothing to local storage or session storage, so it does not display a cookie banner. Links to social media open those services; the website embeds no social-media content and no pixels.
4.2 Cookieless website analytics. The website uses a cookieless website analytics service that records aggregate page views and two form-submission events and sets no cookie. It records, in aggregate, the page visited, the referring website, browser, operating system, device type, screen size, language and an approximate country, region and city derived from your IP address. It sets no cookie, stores nothing on your device and keeps no profile; visits are grouped by a one-way hashed identifier whose input changes regularly. Two events are recorded, only after a form is submitted successfully: waitlist_submit, with the user type selected (Customer or Washer), and washer_apply, with the service area entered. No name, email address, phone number or other form content is sent to the analytics service.
4.3 Form processing. When you submit the waitlist form or the Washer application form, our form-processing service receives it, stores your submission with our cloud hosting, databases and file storage providers and sends a confirmation email through a communications provider. LuxWash uses this information only to respond to your submission and manage the waitlist or your application, as described in the Privacy Policies.
4.4 Self-hosted fonts. The website serves its fonts from luxwash.co. Loading a page sends no request to any third-party font host.
4.5 Hosting and security logs. A cloud hosting provider hosts the website. Like any web server, it records technical details of each request, such as IP address, page requested, time and browser type, to deliver pages and protect the website. These logs are kept for as long as needed for the purpose, then deleted.
5. App technologies
5.1 Table.
| Function | Provided by | Purpose | Type | Duration | How to opt out |
|---|---|---|---|---|---|
| Crash and performance reporting | Third-party provider | Crash and error reports and a 10% sample of performance traces, to find and fix faults | Essential | for as long as needed for the purpose, then deleted | No separate switch; removing the app stops it |
| Authentication, real-time data and push notifications | Third-party provider | Sign-in, live Booking updates and push notifications | Essential | Sign-in session kept on your device until you sign out; push token until replaced or the app is removed | Notifications: device settings (Section 6.3); sign-in and live updates cannot be switched off |
| Maps and location | Third-party provider | Displays maps, addresses and routes | Essential | None (no cookie; runs only while the app uses it) | Not available separately; maps are needed for Bookings |
| Payment processing | Third-party provider | Processes payments and uses device information to prevent fraud | Essential | None (no cookie; runs only while the app uses it) | Not available; required to pay |
| In-app messaging | Third-party provider | Chat between a Customer and a Washer about a Booking | Essential | Messages kept 180 days after the Booking ends (Privacy Policies, retention section) | Not available; chat is part of the Booking |
| Identity verification (Background-Check Consent) | Third-party provider | Verifies a Washer's identity during onboarding | Essential | Only during the verification session | Not optional for Washers who apply |
| Sign-in providers (your choice) | Third-party provider | Sign-in with an existing account, if you choose it | Essential (when chosen) | Used only at sign-in | Use email sign-in instead |
| App updates | Third-party provider | Checks for and installs app updates each time the app opens, sending the app version and update identifiers | Essential | None (no cookie; runs only while the app uses it) | Not available |
| On-device storage (session, language, preferences) | LuxWash, on your device | Language, display theme, preferences, form drafts, onboarding progress and the active Booking during live tracking | Essential | Until the app clears it, you clear the app's data or you remove the app | Clear the app's data in device settings (Section 6.4) |
5.2 On-device storage. The app saves small items on your device so it works between sessions: your language and display choices, unfinished form entries, onboarding progress, a temporary lock after repeated failed sign-in codes and, during live tracking, the active Booking. LuxWash does not use this storage to track you and does not give third parties access to it.
5.3 Permissions. The app asks through your device's own prompt before it uses location, the camera or notifications, and the microphone only for identity verification under the Background-Check Consent. Section 3.3 explains what each permission is used for.
5.4 No advertising identifier. The app does not access your device's advertising identifier and contains no advertising SDK and no usage-analytics SDK. The app does not track you across other companies' apps or websites and does not request tracking permission.
6. Your choices
6.1 Browser controls. Chrome: Settings > Privacy and security. Safari on iPhone: Settings > Safari > Advanced; on Mac: Safari > Settings > Privacy. Firefox: Settings > Privacy & Security. Edge: Settings > Cookies and site permissions. The website sets no cookies, so these settings mainly control other websites.
6.2 Analytics opt-out. Use a browser content blocker or the Do Not Track setting in your browser (Section 7). The website works normally when the analytics service is blocked.
6.3 Mobile device controls. iPhone: Settings > LuxWash > Location, Camera, Microphone or Notifications. Android: Settings > Apps > LuxWash > Permissions or Notifications. On both, you can withdraw a permission at any time.
6.4 Effect of blocking Essential technologies. Blocking an Essential technology stops the function it supports. Without location, the app cannot help set a service address, and a Washer cannot share their position during a Booking. Without notifications, you receive no push alerts about your Bookings. Clearing the app's data signs you out and resets your preferences. Removing the app stops every app technology; deleting your Account is described in the Privacy Policies.
7. Do Not Track and similar signals
LuxWash honours the Do Not Track signal for website analytics: when your browser sends it, the analytics service records nothing for that visit. The app does not receive browser signals; use the device controls in Section 6.3.
8. Processors and location of processing
The third-party providers described in Sections 4 and 5 process information for LuxWash for the purposes stated. They fall within these categories, which may include, but are not limited to: payment processing; cloud hosting, databases and file storage; identity verification and background checks (under the Background-Check Consent); communications (email, SMS, push notifications and in-app messaging); maps and location services; analytics, performance monitoring and crash reporting; customer relationship and waitlist management; and sign-in providers, where you choose a social sign-in. Your information may be stored or processed outside Québec, including elsewhere in Canada, in the United States and in the European Union, by providers in the categories above. Before communicating personal information outside Québec, LuxWash assesses the protection it will receive and requires a written agreement with the provider, as the law requires. The Customer Privacy Policy, Section 8 (Transfers outside Québec), and the Washer Privacy Policy, Section 12, give more detail.
9. Changes to this document
When the technologies change, LuxWash posts the new version of this Policy on the website and in the app and updates the "Last updated" date. Material changes, such as adding an Analytics technology, are also notified in the app or by email.
10. Governing law and language
10.1 Governing law. This Policy is governed by the laws of Québec and the federal laws of Canada applicable there. Disputes are handled under the Terms of Service for Customers and the Washer Agreement, Section 19, for Washers. Nothing in this Policy limits your right to complain to the Commission d'accès à l'information du Québec.
10.2 Language. This Policy is drawn up in French and English; the French version prevails where Quebec law requires.
11. Contact and legal notice
11.1 Privacy Officer. Mayedson Pierre, CEO — privacy@luxwash.co.
11.2 General support. support@luxwash.co.
11.3 Legal notice. 17119402 CANADA CORPORATION, operating as LuxWash · 101 Rue Villeneuve O, #2804, Montréal, QC H2T 2R6 · NEQ 1182352170.